SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Delphia (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://delphia.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ever since I started sleeping on this bed, my sleep quality has dramatically improved. I used to toss and turn, but now I find myself sleeping soundly through the night. The comfort and support it offers have made a significant difference in my daily energy levels. It's truly transformed my nights into a peaceful, rejuvenating experience.
I'm thrilled with my Luxury King Bed purchase. It’s not just a bed; it’s an experience! The massage feature is incredibly relaxing, and the extra storage space is a huge bonus. I highly recommend it for anyone looking to upgrade their sleep experience.
This king bed is the pinnacle of comfort and style. Not only does it provide an incredible sleeping experience, but the added storage racks is perfect for keeping my bedroom organized. It's a wonderful addition to my home.
I'm quite pleased with this bed overall. It's comfortable and stylish, fitting well with my bedroom decor. The only reason I'm not giving it a full 5 stars is that the assembly was a bit more challenging than anticipated. But once set up, it's been a dream to sleep on.
I'm absolutely in love with the look of this bed. It exudes luxury and sophistication, with a design that complements my bedroom decor beautifully. The quality of the materials shines through, giving it a premium feel that I adore. It's like waking up in a high-end boutique hotel every morning.
This massage bed has been a fantastic addition to my home. The comfort it offers is exceptional, and the added luxury of a massage option makes it worth every penny. It's a must-have for anyone seeking the ultimate sleeping experience.
I'm really impressed with the under bed storage of this bed. It's surprisingly spacious and perfect for storing my collection of books, keeping my bedroom neat and organized. It's a fantastic feature that combines practicality with comfort.
Ever since I got this Luxury King Bed, my sleep quality has improved dramatically. The soft fabric is fantastic for unwinding. It's a great combination of functionality and comfort.
The remote-controlled headboard angle on this bed is a game-changer! I love how I can easily adjust it for the perfect reading or TV-watching position. It's incredibly convenient and adds a touch of luxury to my relaxation time. Definitely a feature that sets this bed apart.
This bed is almost perfect. The design is sleek and modern, and it's very comfortable. However, I found the storage space a bit less than I expected. Still, it's a solid 4-star purchase for its comfort and style.
I never knew how much a bed could impact sleep quality until I got this one. It has completely changed my nights, turning them from restless to deeply restful. I wake up feeling refreshed and ready to tackle the day.
My new king bed is a dream come true. Its luxury and comfort have significantly improved my nightly routine, and the added storage is perfect for keeping my space organized. Plus, it looks stunning in my bedroom.
Buying this king bed was the best decision I've made for my bedroom. The comfort level is exceptional, and the massage option is a welcome luxury after a busy day. It's the perfect blend of style and relaxation.
I've fallen in love with my new Luxury King Bed. Its comfort is unmatched, and the practical storage feature keeps my bedroom looking pristine. It's elevated my nightly routine to a whole new level of relaxation.
From the moment I set up this bed, it transformed my bedroom's outlook. The chic and sophisticated design makes it more than just a piece of furniture; it's a centerpiece. Its luxurious appearance has brought a new level of style and elegance to my personal space.
This bed is great in terms of comfort and design. The only minor issue I have is with the initial smell of the new materials, which took a few days to dissipate. Other than that, it's been a fantastic bed, worthy of a 4-star rating.
This king bed has transformed my bedroom into a sanctuary of comfort and elegance. The luxurious feel is unmatched. I've never slept better!
The phone charging feature on this bed is fantastic! I love being able to charge my phone right by my side. It's so convenient and means I no longer have to stretch an annoying cable across the room.